Introducing Instant Messaging and Chat in the Workplace
Herbsleb, J.D., Atkins, D., Boyer, D.G., Handl, M. & Finholt, T.A., 2002
Herbsleb, J.D., Atkins, D., Boyer, D.G., Handl, M. & Finholt, T.A. (2002): Introducing Instant Messaging and Chat in the Workplace. In: Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, S. 171-178, Minneapolis, USA. http://www.crew.umich.edu/Technical%20reports/Herbsleb_Atkins_Boyer_Handel_Finholt_Introducing_instant_messaging_12_10_01.pdf (15.03.2003)
